Perceptions of Service Apartment Service and Facilities by Business Travellers

As Business Travelers are the major segments served by Service Apartment, a number of studies in the past investigated those business travelers’ service Apartments selection behavior and related issues. For Business travelers Service Apartments are like blessings as because first thing they are close to their work places so in that case they save a lot of traveling time especially in the city like Mumbai where traffic is at peak after business hours are over (9am-6pm). Apart from traffic they even save a lot of money in compare to Hotels as the cost for a stay at any Hotel in Mumbai is almost double then staying in a Service Apartment. Moreover the Spacious aspect of service apartment cannot be forgotten as when you stay at service apartment you get spacious rooms with a Living come dining area which is much better than 4 walls of a hotel room.

Sales and Marketing efforts from the major players in the industry have significantly enhanced perception and patronage of Serviced Apartments amongst Business Travelers. There are many Business Travelers always concerned only about cutting costs in all possible ways with compromising on the quality of service they are desire. All they need is clean, comfortable, well maintained rooms and a safe and secure environment. They do not want those swimming pools or Jacuzzis for their entertainment. 

There are a few challenges which are downgrading the concept of service apartment in the market one important one is people getting into this industry without doing proper analysis of the same, which in turn affects many other affiliates in the industry. This gives a very bad impact to the concept itself as primarily because the concept is new in our country and other thing it can be promoted only by a positive word of mouth.

This study to explore and identify which determinants of service apartment choice criteria for Business Travellers in Mumbai can help improve managements understanding of customer needs, and could ultimately lead to customer satisfaction and repeat business so that they give away good views about service apartments to their family friends and relatives.